Warranty Parts Coordinator

The Warranty Parts Coordinator manages warranty parts inventory, processes warranty claims, and ensures timely and accurate parts distribution. This role involves close coordination with internal departments, suppliers, and customers to resolve claims and manage inventory, while also providing excellent customer service and vendor management.

Requirements

• Review and process warranty claims according to established procedures.
• Verify warranty eligibility and documentation.
• Authorize warranty repairs and parts replacements.
• Maintain accurate records of warranty claims and related documentation.
• Coordinate with service departments and customers regarding claim status.
• Manage warranty parts inventory levels.
• Coordinate with suppliers to order and replenish warranty parts.
• Track warranty part usage and returns.
• Conduct periodic inventory audits.
• Analyze warranty claim data.
• Generate reports on warranty claim performance and inventory levels.
• Identify opportunities for process improvement.
• Provide excellent customer service.