Call Center Representative, Healthcare
Med-MetrixIloilo City, Philippines
Posted December 11, 2025
Full Time
About the Company
Med-Metrix is a leading provider of Revenue Cycle Management solutions for hospitals, health systems, and physician practices. Leveraging proprietary technology, advanced analytics, and a highly trained workforce, the company optimizes patient experience, billing accuracy, and revenue recovery. Its portfolio spans revenue cycle, business intelligence, managed care improvement, physician advisory, contract and denial recovery, and patient accounting services. Med-Metrix distinguishes itself through a culture of continuous learning—offering tailored training via Med-Metrix University—and a commitment to empowering employees to grow and excel in a collaborative environment.
Job Description
Med-Metrix is seeking a Call Center Representative to serve callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.
Requirements
- Previous experience in Hospital/Facility or Physician billing
- 1 year CSR experience (handling 100% inbound calls – US healthcare experience)
- Familiarity with basic healthcare claims and denials; familiar with EOB
- Experience with GE Centricity or EPIC PB preferred
- Ability to work well individually and in a team environment
- Proficiency with MS Office
- Strong verbal communication skills
- Strong organizational skills
- English-speaking proficiency is required; bilingual skills a plus
Benefits
- 8-Hour Shifts, Fixed Weekends Off
- Day 1 HMO with 2 of your dependents covered for FREE
- Group Life Insurance
- Medical Cash Allowance
- Rice Allowance
- Clothing Allowance
- Holiday Gift
- Bereavement Assistance
- Free Lunch Daily
- Paid Time Off
- Training and Staff Development
- Employee Engagement Activities
- Opportunities for Internal Mobility