IT Support Technician- Intern
Med-MetrixNew Jersey, United States
Posted January 9, 2026
19 - USD
Full Time
About the Company
Med-Metrix is a leading provider of Revenue Cycle Management solutions for hospitals, health systems, and physician practices. Leveraging proprietary technology, advanced analytics, and a highly trained workforce, the company optimizes patient experience, billing accuracy, and revenue recovery. Its portfolio spans revenue cycle, business intelligence, managed care improvement, physician advisory, contract and denial recovery, and patient accounting services. Med-Metrix distinguishes itself through a culture of continuous learning—offering tailored training via Med-Metrix University—and a commitment to empowering employees to grow and excel in a collaborative environment.
Job Description
The IT Support Technician will provide front line support for internal customers, analyze and plan for the installation and troubleshooting of computer hardware and software, and participate in technical projects.
Requirements
- Bachelor's degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
- Minimum of 5-7 years prior experience in a Technical Support capacity
- At least 4 years of hands-on technical knowledge of laptop and desktop design and software installation experience in a break-fix environment
- Expert knowledge of Microsoft Windows 10, Edge, Intune and Office applications
- Experience as an Office 365 Administrator
- Experience utilizing and managing Active Directory
- Knowledgeable in 2FA Solutions (Duo)
- Knowledgeable about endpoint protection and associated best practices
- Ability to create and modify PowerShell scripts
- Familiarity in managing VOIP solutions
- Proficient with mobile devices, wireless networks, and peripherals such as printers, scanner, etc.
- Ability to be a flexible, team player and willingness to learn in a fast-paced environment
- Ability to complete all assigned tasks as scheduled
- Exceptional customer service and communication skills, both verbal and written
- Must be a self-starter with the ability to adhere to procedure
- Strong analytical, logical thinking and problem-solving skills
- Excellent organizational and follow-up skills with strong attention to detail
- Experience in Project coordination for upgrades, integrations and roll-outs is preferred
