Patient Account Representative

The Patient Account Representative is responsible for collections, account follow-up, billing allowance posting for the accounts assigned to them. They will follow-up with payers to ensure timely resolution of all outstanding claims, review and update patient and financial information accurately, and monitor billings for accuracy.

Requirements

• High School Diploma or equivalent required
• Medical Billing and Coding certification preferred, but not required
• Experience in Hospital/Facility billing required
• 2-3 years' experience in insurance collections, including submitting and following up on claims
• Basic knowledge of healthcare claims processing including: ICD-9/10, CPT and HCPC codes, as well as UB-04
• Ability to use various workflow system and client host system such as STAR, SMS, EAGLE and EPIC, as well as other tools available to them to collect payments and resolve accounts
• Proficiency with Microsoft Office Suite including Excel and Word
• Basic math and typing skills
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• High level of integrity and dependability with a strong sense of urgency and results oriented