Client Experience Project Manager
MedicaMinnesota, United States
Posted October 27, 2025
77100 - 115710 USD year
Full Time
About the Company
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond.
Job Description
Medica is a nonprofit health plan that delivers personalized healthcare experiences and partners with providers to ensure members are genuinely cared for. The Client Experience Project Manager is responsible for coordinating client-specific complex issue resolution and ensuring client satisfaction throughout the project lifecycle.
Requirements
- Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation
- Manage customer-specific data files, including NDA’s and vendor partner data issues
- Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement
- Drive process improvement initiatives by analyzing and enhancing existing workflows
- Lead the oversight for client-specific audits
- Generate and manage complex reporting and handle ad hoc reporting requests
- Serve as the Commercial SME to partner with the RFP writing and documentation teams
Benefits
- Competitive medical, dental, vision
- PTO
- Holidays
- Paid volunteer time off
- 401K contributions
- Caregiver services