Customer Experience Specialist - 6 Months
MejuriToronto, Ontario, Canada
Posted October 15, 2025
Contract / Temporary
About the Company
Mejuri is a modern jewelry brand founded by Noura Sakkijha, redefining luxury through high-quality craftsmanship and timeless design. The company focuses on empowering women to celebrate themselves and invest in meaningful stories, fostering a sense of community and mutual uplift. Mejuri offers jewelry design, manufacturing, and community services, setting itself apart with its commitment to authenticity and inspiration.
Job Description
Mejuri is seeking a Customer Experience Specialist to serve as the primary contact for sensitive customer interactions, fraud cases, and risk mitigation. This 6-month contract role focuses on advocating for continuous improvement in customer experience and a proactive approach to resolving complex cases. The role involves data analysis, collaboration with cross-functional teams, and championing customer experience optimization.
Requirements
- Experience providing high quality customer service and a passion for customer satisfaction.
- Ability to use iterative AI and make sound judgments.
- Excellent communication and writing skills.
- Ability to analyze data and provide actionable insights.
- Strong understanding of technical platforms.
Benefits
- Flexible work arrangements
- Remote work environment
