As a Reimbursement Case Manager, you will provide inbound and outbound phone support, facilitate patient journeys, and coordinate resources to ensure patients have access to life-saving treatments. You will also serve as an advocate for patients, establish relationships with payers and healthcare providers, and maintain records in accordance with applicable standards and regulations.
Requirements
- Associate or Bachelor’s degree preferred; or a minimum of 4 years of call center or customer service experience with progressive levels of responsibility within a service driven environment
- Ability to communicate effectively both orally and in writing
- Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related experience
- Excellent problem-solving and decision-making skills required
- Attention to detail and committed follow through in communication with patients, providers and internal stakeholders
- Strong organizational skills
- Willing to work in a dynamic, fast paced environment and have the ability to multi-task and adapt to change while adhering to Program Standards
- Strong interpersonal skills, ability to work both independently and as part of a team,ability to jump in and help others as needed
- Empathetic listening skills in order to interact effectively with patients and providers
- Punctual, reliable with strong attendance record
- Proficient with Microsoft products
Benefits
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
