Dutch speaking customer service agent for Banking industry

Mercier Consultancy is seeking a Dutch-speaking Customer Service Agent specializing in the Banking industry to assist Dutch-speaking clients with their banking inquiries. The role involves providing excellent customer support, resolving issues, and fostering customer loyalty through accurate financial guidance. Responsibilities include handling inquiries via phone, email, and chat, maintaining records, and collaborating with banking team members.

Requirements

• Fluency in Dutch and English
• Experience in customer service (banking or financial services preferred)
• Excellent communication skills
• Strong problem-solving skills
• Familiarity with banking products and customer service software (a plus)
• Ability to work independently and collaboratively
• A keen interest in the financial sector

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Health Insurance
• Private Health Insurance
• Fully Paid Training
• Fully Paid Relocation Package