Turkish speaking customer service agent for Banking industry

Mercier Consultancy is seeking a Turkish-speaking customer service agent for the Banking industry to provide exceptional service to Turkish-speaking clients. The role involves assisting customers with their banking inquiries, resolving issues, and maintaining accurate records. Responsibilities include staying updated on banking regulations, and collaborating with colleagues to enhance customer experience. This position requires fluency in both Turkish and English.

Requirements

• Fluency in Turkish and English (spoken and written)
• Experience in customer service, preferably within the banking industry
• Strong communication and interpersonal skills
• Ability to handle complex inquiries and resolve issues
• Familiarity with banking products, services, and regulations (a plus)
• Proficiency in customer service software and technology
• Strong team player with independence
• Ability to work independently in a fast-paced environment

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year