Spanish Speaking - Customer Service Representative

Mercier Consultancy is seeking a Spanish-speaking Customer Service Representative to serve as the primary contact for Spanish-speaking clients. This role involves providing exceptional support, building strong customer relationships, and ensuring high levels of service and loyalty. Responsibilities include handling customer inquiries, resolving issues, and gathering feedback for continuous improvement.

Requirements

• Fluency in Spanish and English, both written and spoken
• Excellent communication and interpersonal skills
• Prior experience in customer service or a similar role is highly desirable
• Strong ability to multitask and manage time effectively
• Detail-oriented with strong problem-solving skills
• Customer-focused with a passion for delivering quality service
• Familiarity with CRM tools

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• Support Finding Accommodation
• Fully Paid Training