The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues.
Requirements
- Deliver general workstation support.
- Provide customer specific application support.
- Troubleshoot basic network connectivity and devices/user connectivity.
- Administer incident response system reboots.
- Perform basic OS support.
- Utilize basic Azure support skills.
- Provide first level triage virtual server support to reestablish functionality.
- Navigate Active Directory to enact distribution groups and create, change, and disable users.
- Perform basic ITIL security to provide basic printing and connectivity support.
- Deliver scripted application support.
- TCP/IP troubleshooting abilities.
- Able to perform basic VPN connectivity issues and password resets.
- Basic end-user email support.