Systems Analyst - Client Site
MeriplexDenver, Colorado, United States
Posted November 21, 2025
48080 - 62500 USD year
Full Time
About the Company
Meriplex is a premier managed services and managed security services provider that specializes in supporting midsize enterprises (100–1,000 employees) navigating rapid growth or evolving technology needs. With a team of over 700 experts across 11 U.S. offices, Meriplex delivers a co‑managed approach that blends seamlessly with clients’ internal teams, offering comprehensive solutions in managed IT, cybersecurity, intelligent WAN, cloud services, equipment lifecycle management, and vCIO/vCISO consulting. The company’s unique value lies in its tailored partnership model, local presence, and extensive partner network, enabling MSEs to scale securely and efficiently without the overhead of a large enterprise MSP. Meriplex’s culture emphasizes collaboration, proactive guidance, and a commitment to helping businesses leave IT frustrations behind and focus on growth.
Job Description
The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues.
Requirements
- Administration and troubleshooting of Microsoft 365 applications
- Basic knowledge of command line
- Understanding of basic technical triage methodologies
- Basic TCP/IP understanding
- Administration of Active Directory
- Desktop hardware setup and troubleshooting
- Ability to communicate both verbal and written technical information to a wide range of end-users
- Ability to effectively set expectations regarding delivery of service
- Strengthen customer relationships by providing exemplary customer service
- Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect
- Adherence to ticketing methodologies regarding documentation, process, and workflow
- Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism
- Properly manage workflow using research, documentation, RMM tools, ticket system, and communication