Head of Key Accounts

As the Head of Key Accounts, you will lead our enterprise customer success function while also directly managing a small portfolio of our most strategic and high-value customer relationships.

Requirements

• 7+ years of experience in customer success, strategic account management, or consulting in enterprise B2B environments
• Demonstrated success personally managing complex, global accounts with executive-level stakeholders and long sales/renewal cycles
• Proven leadership of high-performing, strategic customer success teams in enterprise contexts
• Strong executive presence and ability to build trust and influence at the C-suite level
• Commercially savvy with a solid grasp of renewal, expansion, and advocacy dynamics in enterprise software relationships
• Fluent in using CRM and customer success platforms to monitor account health, forecast outcomes, and drive engagement strategies
• Highly organized with strong problem-solving and prioritization skills; able to balance team leadership with direct account responsibilities