Customer Support Executive

Metaforms is hiring a Customer Support Executive to ensure customers receive fast, accurate, and empathetic help. The role involves troubleshooting issues, answering product questions, and guiding users through workflows.

Requirements

• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to troubleshoot technical issues and understand product workflows
• High ownership mindset with a customer-first mentality
• Comfortable working cross-functionally with engineering, sales, and product teams

Benefits

• Full family health insurance
• $1,000 USD annual reimbursement for skill development
• Dedicated mentor/coach support
• Free lunch & dinner at the office
• Monthly food/snacks allowance