Customer Care Agent

Metlen Energy & Metals is a global industrial and energy company seeking a Customer Care Agent to join their Customer Excellence Team. The role will involve managing incoming inquiries, handling customer complaints, and providing top-notch support to drive customer loyalty and business growth.

Requirements

• Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
• Conduct entries with all the required customer information in the company’s CRM system
• Handle customer complaints through all touch points in accordance with company procedures
• Initiate outbound calls within the customer's lifecycle
• Work in shifts according to Customer Service working hours

Benefits

• Competitive remuneration package
• Discount on the household electricity bill