TEMPORARY CLIENT FACILITATORS, PLAZA OFFICE

The Client Facilitator will provide the first point of contact for the public who come to the MFS Cash Oregon Tax Site. They will check in and assist clients through the intake process, answer phone inquiries, and provide data entry support.

Requirements

• Possesses excellent customer service skills and experience working with diverse populations in a high stress environment
• Works effectively within a team-dependent environment
• Ability to manage multiple projects simultaneously
• Demonstrates flexibility to adapt to changing priorities and responsibilities depending on the needs of the program
• Possesses excellent time management, prioritization and organizational skills
• Ability to work all scheduled hours and maintain availability through the duration of the assignment
• Successful knowledge of and competency to operate a personal computer and utilization of the internet
• Competency in using Microsoft Office and Google Suite
• Ability to work with scheduling software
• High School diploma, GED or equivalent related experience
• Customer service and/or reception experience
• Ability to communicate in Spanish in addition to English is highly preferred.