Senior Support Analyst - Financial Accounting Expert (m/f/d)
MewsGermany
Posted October 23, 2025
Full Time
About the Company
Mews is a hotel tech unicorn that develops transformational solutions for brands and creates remarkable experiences for guests.
Job Description
We're looking for a Financial Accounting Expert (IC3) to join our Customer Success team at Mews. As a Senior Support Analyst, you'll be the go-to person for hotel finance teams, translating complex accounting needs into seamless Mews workflows. You'll provide expert support for complex accounting issues, especially in Germany.
Requirements
- Experience in hotel accounting or finance operations (e.g. night audit)
- Solid understanding of German accounting standards and VAT frameworks
- Experience with PMS (e.g. Opera, Cloudbeds, Guestline) and accounting tools (e.g. DATEV, Xero, SAP)
- Clear communication skills—you can explain technical topics to non-technical people
- Strong troubleshooting skills and a customer-centric mindset
- Comfort with remote-first collaboration and working across teams
- Interest in SaaS, business intelligence, or financial analytics in hospitality
- Fluency in German
Benefits
- Participation in the Company shares program
- Best-in-class Parental Leave Policy
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday
- Remote/flexible working
- Monthly working from home allowance and a monthly healthcare insurance allowance
- Regular team events and socials
