Contact Center Specialist I

The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions.

Requirements

• High School Diploma is required
• 6-12 months customer service preferably in banking, financial services and/or inbound call center experience is required
• Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools
• Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required
• Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar