Support Desk Supervisor
MidFirst BankOklahoma City, Oklahoma, United States
Posted November 6, 2025
Full Time
About the Company
MidFirst Bank is the largest privately owned bank in the United States, holding $41.2 billion in assets and operating in the Southwest and major U.S. markets. It offers a full suite of personal, commercial, trust, private banking, and mortgage products, and is a leading commercial‑real‑estate lender and national mortgage‑servicing provider. The private‑ownership structure enables a tailored, community‑focused approach that blends deep local knowledge with the flexibility of a private firm. Employees prioritize loyalty, integrity, and a commitment to customers’ financial goals, while the bank actively supports education, charity, and civic initiatives in the communities it serves.
Job Description
The Support Line Supervisor is responsible for managing a team of Help Desk specialists by ensuring that the team has the knowledge and skills to provide excellent technical support to the enterprise.
Requirements
- Bachelors degree in computer science, information technology, or related technical field
- Minimum of three (3) years of helpdesk or support work experience
- Three to five years of experience leading IT Customer Support or Help Desk
- Leadership
- Excellent Oral and Written communication skills
- Ability to exercise sound judgment in evaluating situations and in making decisions
- Excellent Multitasking skills
- Technical knowledge, Problem solving, and Critical response
- Analytics - Telecom and Service Desk applications