Teller Operations Supervisor - Power & Rittenhouse
MidFirst BankArizona, United States
Posted January 2, 2026
Full Time
About the Company
MidFirst Bank is the largest privately owned bank in the United States, holding $41.2 billion in assets and operating in the Southwest and major U.S. markets. It offers a full suite of personal, commercial, trust, private banking, and mortgage products, and is a leading commercial‑real‑estate lender and national mortgage‑servicing provider. The private‑ownership structure enables a tailored, community‑focused approach that blends deep local knowledge with the flexibility of a private firm. Employees prioritize loyalty, integrity, and a commitment to customers’ financial goals, while the bank actively supports education, charity, and civic initiatives in the communities it serves.
Job Description
The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.
Requirements
- Coach Tellers to effectively identify opportunities with the customers they service
- Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
- Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
- Perform monthly surprise cash audits as well as month-end audit procedures
- Greet customers and facilitate a welcoming and customer-focused environment
- Build and maintain relationships with customers to help identify financial products and services that meet their needs
- Process routine customer transactions as well as assist Tellers with more complex transactions
- Respond to customer inquiries and concerns to create positive solutions/outcomes
Benefits
- Shift differential available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.