Customer Service Rep

We are seeking a Customer Service Rep to provide quality service to internal and external customers, triage incoming authorizations, and coordinate with healthcare professionals. Spanish fluency is required, and experience in a call center or medical office is preferred.

Requirements

• Triage all incoming authorizations and coordinate with healthcare professionals
• Identify and direct beneficiaries to cost-effective medical care
• Fluent in English for speaking and reading, with excellent communication skills
• Minimum HS Diploma, post-secondary, or equivalent call center experience, or equivalent required