The Community Manager role is responsible for advocating the brand on social networks, engaging with consumers, and growing the overall communities on Citi's social channels.
Requirements
- Serve as the face and voice of the brand on Citi's social channels
- Monitor, moderate, respond to, and report on consumer conversations
- Write fresh and engaging content on a daily basis
- Monitor comments and complaints in a timely manner
- Drive Surprise & Delight initiatives and Sweepstakes tactical campaign support
- Proficient in operating/managing Sprinklr or comparable social content management system
- Assist with creating overarching content calendar for each channel
- Collaborate with Campaign/Content Managers & LOB partners to provide real-time content creation and marketing support
- Proficient in basic Photoshop skills and understand platform image specs
- Team player, ability and willingness to collaborate, advise and get hands dirty