Front Office Team Lead

Mindpath Health exists to increase access to mental health care that helps people thrive. As the Front Office Team Lead, you will be responsible for ensuring the front office operations run smoothly by leading the work of the Front Office Coordinators.

Requirements

• EMR/EHR or practice management systems experience
• High School Diploma or equivalent
• Strong leadership skills with prior team lead or supervisory experience
• 2+ years of recent experience such as clerical, administrative, receptionist and/or front office coordinator
• 1+ year of demonstrated customer service skills (within a healthcare setting)
• Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, clinicians, management, staff, and other customers
• Empathy and compassion when working with individuals experiencing mental health challenges
• A calm, professional demeanor when managing upset patients or families
• Excellent oral and written communication skills
• Strong attention to detail with the ability to prioritize and multitask in a fast-paced environment
• Effective problem-solving skills and the ability to think quickly under pressure
• Demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Strong organizational skills and attention to detail
• Ability to work independently or as part of a team
• Must be able to maintain strict confidentiality of all personal/health sensitive information

Benefits

• Medical, Dental, Vision, and EAP
• LTD/Life Insurance
• 401k with employer match
• PTO accrual starting at 15 days per year
• Paid Parental Leave
• Tuition Reimbursement Program