Sr. IT Specialist (Helpdesk)
MiNDSSofia, Sofia-City, Bulgaria
Posted September 16, 2025
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Full Time
About the Company
MiNDS specializes in end‑to‑end tech staffing, recruitment, and consulting services, serving both IT professionals and the organizations that need them. By combining reference‑based recruiting with proactive relationship management, the firm delivers highly vetted talent and long‑term partnerships. MiNDS’ transparent, individualized approach ensures each candidate is matched with the right role, while its deep market insight keeps clients ahead of industry trends. The company’s culture emphasizes care, community, and sustained collaboration, positioning it as a trusted partner in the tech talent ecosystem.
Job Description
We are seeking a highly skilled Senior IT Specialist to support and enhance our IT operations and end-user environment. You will be responsible for managing IT service requests, administering user access, and providing expert support for various business applications.
Requirements
- Degree in Information Technology, Computer Science, or related discipline (or equivalent experience)
- 5+ years of experience in IT support or system administration
- Strong technical knowledge in OS: Windows, macOS, Collaboration tools: Office 365, Teams, Slack, Identity & Access Management: Okta, Microsoft Entra ID, Endpoint Management: JAMF, Intune, ITSM Tools: ServiceNow, Freshservice, Freshdesk, Jira
- Excellent problem-solving and analytical skills
- Strong organizational and time management abilities
- Experience with IT asset management, procurement, and vendor coordination
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Award-winning product