This is a Case Manager role in the public service organization in Timaru, New Zealand. The job involves working with clients navigating challenging life situations and connecting them to the right support at the right time. The role requires empathy, professionalism, and strong communication skills.
Requirements
- Putting clients at the centre - listening deeply, responding with care, and helping people move forward in a way that works for them.
- Fast and accurate with data entry - getting the detail right matters.
- Confident with technology - navigating multiple systems and supporting clients to do the same.
- Empathetic and professional - able to hold space for real-life challenges while applying policy.
- A clear communicator - someone who can build trust, explain things simply, and make good decisions.
- Adaptable and steady - comfortable with change, high volumes, and problem-solving on the go.
- A strong team player - grounded, dependable, and collaborative.
- Comfortable with numbers and detail - able to complete complex calculations related to payments, dates, and entitlements.
Benefits
- Full induction and training plan
- Ongoing support from your peers and leaders
- Development opportunities and career pathways
- A role where your mahi directly contributes to stronger communities
