Technical Account Manager, Japan

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.

Requirements

• 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
• Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
• Proven ability to lead workflow optimization, platform adoption, and change management initiatives
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions and cross-functional workshops
• Native-level Japanese proficiency and business-level English proficiency are required.
• Experience in the Japanese enterprise market is highly advantageous.

Benefits

• Competitive equity package
• Wellbeing benefit and WFH equipment allowance
• Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険).
• Reimbursement for the annual health check
• Annual learning and development allowance to grow your skills and career
• Company-sponsored English lessons
• Travel allowance for your commute