Enterprise Services Architect – Professional & Managed Services

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Requirements

• Partner with enterprise sales, pre-sales engineers, and delivery teams to define and design tailored service solutions (Professional and Managed Services) for large, complex customer environments.
• Lead the services discovery process, identifying customer objectives, technical requirements, and operational constraints.
• Architect comprehensive services proposals that include deployment, migration, integration, adoption, and lifecycle management components.
• Design Managed Services models that include monitoring, proactive maintenance, optimization, and ongoing technical management.
• Build detailed Statements of Work (SOWs), service definitions, and solution blueprints that align with customer expectations and internal delivery capabilities.
• Collaborate with Product Management and Operations to standardize and scale repeatable service offerings while maintaining flexibility for customization.
• Provide subject matter expertise during customer presentations, executive reviews, and proposal negotiations.
• Ensure service solutions are technically sound, financially viable, and operationally deliverable.
• Serve as a trusted advisor to enterprise customers, guiding them through service transformation and managed services adoption.
• Maintain a deep understanding of industry trends, frameworks (ITIL, ISO, etc.), and emerging technologies to ensure service innovation and competitive differentiation.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Matching 401(k) plan
• Paid time off (holiday, vacation and sick)
• Employee Assistance Program
• Reward and Recognition Programs