Service Delivery Manager

Mitel is seeking a Service Delivery Manager to manage service relationships with key corporate clients and ensure their success in a rapidly evolving landscape. The role involves driving service excellence, maintaining strong client relationships, and ensuring contractual commitments are consistently met or exceeded.

Requirements

• Proven experience in service delivery management, project management, or a similar role within a fast-paced environment.
• Strong understanding of IT service management frameworks (ITIL4 preferred).
• Demonstrated ability to manage customer relationships and deliver exceptional client service.
• Experience managing SLAs, KPIs, and financial performance for service contracts.
• Excellent communication skills with the ability to engage both technical and non-technical audiences.
• Strong analytical, problem-solving, and decision-making abilities.
• Commercially aware, with an understanding of contract management and profitability analysis.
• Experience working with cross-functional teams and external suppliers.
• Full UK driving licence required.
• May require occasional out-of-hours work.
• UK Resident

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance