Client Solutions - Legal Spend Management

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun!

Requirements

• Own and manage client relationships across an assigned portfolio
• Prepare and communicate complex analytics clearly to senior client stakeholders
• Deliver legal spend analytics (monthly, quarterly, annual, and ad hoc)
• Drive client adoption and engagement through onboarding, training and analytics
• Maintain regular contact with key decision makers and stakeholders and lead stewardship meetings where appropriate
• Collaborate with the MBR team on day-to-day client requests, including attending status meetings and escalating service issues where appropriate
• Articulate client needs and objectives and collaborate cross-functionally to develop solutions and drive resolution of identified issues, escalating where needed.
• Ensure client objectives are clearly documented and actively monitored for progress toward achievement.
• Ensure timely approval of all project documents, specifications, change requests, test results, and deliverables, while maintaining budget and timeline compliance
• Recommend improvements to the customer lifecycle and internal processes
• Partner with product and engineering teams on design and testing priorities
• Execute corrective action plans for at-risk clients and track results, following escalation procedures where appropriate (stakeholder interviews, etc.)
• Stay current on MBR products/services and industry trends
• Travel to client sites as needed

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Disability insurance
• Life insurance
• EEOE
• M/F/D/V