Support Engineer I
MixpanelBengaluru, Karnataka, India • San Francisco, California, United States • Barcelona, Catalonia, Spain • London, England, United Kingdom • Singapore, Singapore
Posted September 15, 2025
Full Time
About the Company
Mixpanel is a digital analytics platform that provides powerful real-time data insights, enabling teams to understand user behavior, optimize product performance, and drive informed decisions. With offerings including mobile analytics, data visualization, A/B testing, and machine learning, Mixpanel serves over 8,000 customers worldwide, empowering businesses across various industries to enhance user engagement and innovation.
Job Description
Mixpanel is seeking an Avid Learner, Customer Advocate, and Team Player to become a Support Engineer. This role focuses on helping users resolve technical issues with Mixpanel, developing technical skills, and contributing to product improvements. It's a hybrid role with Saturdays as a required workday for support teams.
Requirements
- Experience providing customer-facing SAAS support (in customer support, professional services, or technical account management)
- Ability to communicate technical concepts clearly
- Excellent problem solving and analytical skills
- Programming experience (understanding of web & mobile technologies)
- Debugging and collaboration skills with engineering (especially JavaScript, Python, or mobile technologies)
- Resourcefulness and resilience in a fast-paced environment
- Dedicated to developing technical skills and learning new technologies
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Additional US Benefits: Pre-Tax Benefits
- Volunteer Time Off
