Customer Success Coordinator
Modernizing Medicine, Inc.Hyderabad, Telangana, India
Posted November 5, 2025
Full Time
About the Company
ModMed is a cloud-based platform that helps medical practices succeed through an intelligent, specialty-specific platform.
Job Description
Join ModMed as a Customer Success Coordinator and support the Customer Success team in delivering an outstanding client experience. This role is ideal for someone who thrives in a fast-paced environment and is passionate about customer satisfaction and operational excellence.
Requirements
- Bachelor's degree preferred
- 2-3 years of experience in customer success, project coordination, or administrative support, ideally in SaaS or technology environments
- Proficiency with CRM systems (e.g., Salesforce, ChurnZero) and productivity tools (MS Office, Google Workspace)
- Strong written and verbal communication skills
- Excellent attention to detail and organizational skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Proactive and collaborative mindset with a problem-solving approach
- Demonstrated commitment to client satisfaction and internal team success
Benefits
- Complimentary office lunches & dinners on select days
- Comprehensive health, accidental, and life insurance plans
- Annual wellness allowance
- Earned, casual, and sick leaves
- Bereavement leave
- Paid parental leaves
- Celebration leave
- Company-paid holidays