Tech Support Specialist
More Staffing LLCPasay, Philippines
Posted September 4, 2025
Full Time
About the Company
More is a professional recruitment agency that connects companies around the globe with top-tier Filipino talent. Our approach to creating a successful partnership between companies and talents include leveraging on world class coaching, mentorship, and skill development programs.
Job Description
This Tech Support Specialist role within the Support team at a remote company focuses on providing excellent customer assistance through various channels like messaging, chat, phone, and email. The role involves troubleshooting, creating guides, managing billing and account settings, and assisting with online course creation. It's a customer-centric position that requires analytical skills, strong communication, and collaboration with Senior Specialists and the Help Center.
Requirements
- 3+ years of SaaS troubleshooting experience
- Rapid learning ability
- Excellent communication skills
- Analytical and investigative abilities
- Intermediate knowledge of Front-End Web Development (HTML, CSS, JavaScript)
- Experience with CRM platforms
- Basic understanding of DNS, CNAME, and SSL
