As the Data Level II Team Lead, you will manage a team of Level II support in US shift for complex data cases escalated from the Level I support teams. You will work closely with Client Service Support and Data Operations to ensure resolution of these issues.
Requirements
- Lead the team to achieve operational excellence, process efficiency and data quality control.
- Support process improvement by applying LEAN Six Sigma tools and implementing process automation.
- Understand priorities and organize team workload based on business requirement.
- Provide the team with the requisite knowledge on Morningstar business, products and finance industry and create a learning culture in the team.
- Conducts performance reviews of each team member and explains/sets career development paths and opportunities for team members
- Responsible for working together with the team on a queue of data questions within the prescribed cycle times and track ongoing progress of cases via the CRM tools.
- Identify process defects, defined as, for example, the amount of time required to respond to data cases, to help improve overall responsiveness to Level II cases.
- Contribute to ongoing education of Morningstar Client Service teams on common issues, which may involve data processing and calculations, to reduce Level II ticket volumes.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance