Associate Team Lead, Level II

As the Data Level II Team Lead, you will manage a team of Level II support in US shift for complex data cases escalated from the Level I support teams. You will work closely with Client Service Support and Data Operations to ensure resolution of these issues.

Requirements

• Lead the team to achieve operational excellence, process efficiency and data quality control.
• Support process improvement by applying LEAN Six Sigma tools and implementing process automation.
• Understand priorities and organize team workload based on business requirement.
• Provide the team with the requisite knowledge on Morningstar business, products and finance industry and create a learning culture in the team.
• Conducts performance reviews of each team member and explains/sets career development paths and opportunities for team members
• Responsible for working together with the team on a queue of data questions within the prescribed cycle times and track ongoing progress of cases via the CRM tools.
• Identify process defects, defined as, for example, the amount of time required to respond to data cases, to help improve overall responsiveness to Level II cases.
• Contribute to ongoing education of Morningstar Client Service teams on common issues, which may involve data processing and calculations, to reduce Level II ticket volumes.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance