Technical Support Eng- MM/CMRL

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. As a Sr. Technical Support Engineer, you will deliver fast, empathetic, and accurate resolutions across phone, email, and chat while keeping solutions as close to the customer as possible in a 24/7 support organization.

Requirements

• Multi-channel frontline support (phone, email, chat)
• Maintain professional tone and adherence to Support documented process
• Execute remote device actions
• Engage escalation pathways appropriately
• Meet priority & SLA expectations for first response and update cadence

Benefits

• Flexible work arrangement
• Opportunity to work with a diverse and inclusive workplace
• Equal opportunity employer
• Professional environment