Technical Support Lead - Tracking & Telematics / Embedded Engineer

We are seeking a Technical Support Lead - Tracking & Telematics / Embedded Engineer to provide complex technical support for our products and services. The successful candidate will lead the technical support team, providing leadership, mentoring, and coaching to technical support engineers.

Requirements

• Minimum 3-year tenure in Technical Support | Customer Support
• Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone, email, or chat.
• Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a diverse and inclusive team
• Professional development and growth opportunities