Technical Support Representative
MSCCNLocation not specified
Posted February 27, 2026
Full Time
About the Company
A team where you can voice your opinion, make an impact, and where you and your experience are valued.
Job Description
Our employer partner is seeking a motivated and customer-focused Tier 1 Support Technician to provide first-level technical assistance to internal and external users.
Requirements
- Provide first-level technical support via phone, email, chat, and remote tools.
- Troubleshoot and resolve issues related to operating systems, applications, network connectivity, and security configurations.
- Monitor system and network health, respond to alerts, and escalate incidents as appropriate.
- Assist with user account management, including provisioning, permissions, and password resets.
- Document incidents, solutions, troubleshooting steps, and known issues in the internal knowledge base.
- Collaborate with Tier 2 support teams to escalate unresolved or recurring issues.
- Stay up-to-date with current technologies and participate in ongoing technical training and certification programs.
Benefits
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
