Partner - Customer Support Traditional Channels.Fixed Broadband

Partner - Customer Support Traditional Channels is a full-time job that requires a first Degree or equivalent in Social Science, Business Management Accountancy, or related discipline Course. The role involves delivering superior quality support to all Fixed Broadband customers, managing inbound and outbound customer interactions, and ensuring consistent alignment with MTN’s customer-centric values and operational excellence standards.

Requirements

• A first Degree or equivalent in Social Science, Business Management Accountancy, or related discipline Course
• Fluent in English
• 3 – 7 years’ experience in an area of specialisation
• Experience working in a multinational organization
• Experience in a customer service role in the telecommunications industry
• Practical experience in the use of CRM software, helpdesk software, salesforce software, customer management tools
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word