Customer Support Specialist

Muck Rack is a SaaS platform for public relations and communications professionals. We're looking for a Customer Support Specialist to deliver best-in-class support.

Requirements

• At least 1 year of experience in customer or technical support (B2B and SaaS preferred)
• Exceptional written and verbal communication skills
• Ability to independently troubleshoot, investigate, and resolve issues
• Comfortable adapting quickly to changing priorities and customer needs
• Familiarity with tools like Google Apps, Salesforce, Slack, Intercom, GitHub

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development