Customer Onboarding Specialist
MyPass GlobalCebu City, Philippines
Posted September 16, 2025
Full Time
About the Company
MyPass Global is a technology company that empowers workers with a digital Skills Passport to manage training and competency information. The platform simplifies compliance management for highly regulated industries by providing real-time data access, reducing risk, and streamlining processes to cut back-office costs by up to 70%. MyPass serves sectors such as mining, oil and gas, construction, healthcare, and aged care, offering a comprehensive solution for workforce management and innovation.
Job Description
MyPass Global is seeking a Customer Onboarding Specialist to manage the configuration of the MyPass platform portals and services, ensuring they meet customer requirements. The role involves building and configuring customer portals, ensuring adherence to SLAs, and collaborating with various teams to provide a seamless customer experience. MyPass emphasizes a positive and inclusive work environment.
Requirements
- Minimum of 1 year of experience in communications, onboarding, customer service/support, sales account management, or customer success
- Proficiency with modern business software (CRM tools, spreadsheet applications, communication platforms)
- Strong attention to detail
- Ability to work independently with a high degree of focus and self-discipline
- Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment
- Experience in project management or customer-facing technical roles with customer success training
- Experience working within a SaaS environment (advantage)
Benefits
- Accessible and friendly office in Cebu IT Park
- Healthy workplace policy with wellbeing support
- Paid Time Off
- Generous Employee Referral Program
