Guest Services Associate Lead, Los Angeles-Pico Union
National Health FoundationLos Angeles, California, United States
Posted July 22, 2025
38000 - 44000 USD year
Full Time
About the Company
Founded in 1973, National Health Foundation is a nonprofit that works within under-resourced Southern California communities to eliminate barriers to health, address the root causes of poor health, and find solutions that lead to lasting change. Embracing the guiding philosophy that health begins where we live, learn, work and play, the organization’s advocacy and work focuses on four key areas: housing, food access, built environment and education. We are committed to changing the physical and social landscape of vulnerable neighborhoods and empowering individuals to make choices that allow them to live a long, healthy life, regardless of their income, education or ethnic background.
Job Description
The Guest Services Associate Lead is responsible for overseeing and supporting the overnight GSA team to ensure a safe, clean, and welcoming environment for guests. This leadership role requires effective delegation, clear communication, and proactive problem-solving.
Requirements
- Minimum 2 years of experience in caregiving, shelter, healthcare, or recuperative care environment
- At least 1–2 years in a supervisory or lead role
- No current disciplinary action or performance improvement plan (internal applicants)
- Strong written and verbal communication skills
- Excellent time management, organization, and problem-solving skills
- Ability to remain calm and make sound decisions in high-pressure situations
- Flexible schedule with availability to cover shifts, including weekends and holidays
- Computer proficiency; working knowledge of Microsoft Office, Teams, and Excel
- Current CPR/First Aid certification preferred (or willing to obtain)
Benefits
- National Health Foundation is addressing the social determinants of health using several research-proven strategies