Customer Accounts Manager

This Customer Accounts Manager role focuses on managing the renewal payment process for customers and ensuring timely lease agreement renewals. Responsibilities include acquiring and maintaining customers, monitoring payment frequency, providing customer counseling, documenting customer information, and supervising Accounts Advisers. The role involves warehousing, maintenance, and compliance with company policies.

Requirements

• Acquire and maintain customer accounts
• Monitor and recommend payment frequency changes
• Contact customers with lease renewals
• Act as a customer counselor
• Document customer information and update it in the store computer
• Complete truck and route sheet maintenance
• Supervise Accounts Advisers
• Recommend lease agreement extensions
• Confirm customer identification and obtain signatures