Member Services Representative - Pharmacy Benefit Contact Center - Archimedes
NavitusBrentwood, Tennessee, United States
Posted July 14, 2025
Full Time
About the Company
Navitus Health Solutions, LLC, owned by SSM Health and Costco Wholesale Corporation, is a pharmacy benefit manager (PBM) founded in 2003. Focused on affordability, Navitus removes costs from the drug supply chain to make medications more accessible for those who need them. Serving over 14 million people through transparent, fully pass-through models, Navitus helps clients achieve health and financial outcomes with a commitment to human well-being.
Job Description
Archimedes is seeking a Member Services Representative to deliver excellent customer service in a call center. The role involves handling inbound and outbound calls, analyzing customer needs, and resolving issues efficiently. The company specializes in specialty drug management solutions and focuses on alignment, value, and transparency within the PBM industry.
Requirements
- Ensures all customers receive an excellent level of customer service.
- Handles front-line inbound and outbound member calls, quickly gaining a deep understanding of services and customer needs.
- Resolves problems in a timely manner and gathers information to guide decision-making.
- Writes clearly and informatively, edits work for accuracy, and presents numerical data effectively.
