Customer Support Associate
NectarUnited States
Posted April 1, 2025
Full Time
About the Company
NectarHR.com creates a culture-rich workplace with tools for community and employee recognition.
Job Description
Nectar is a startup that provides quality healthcare for pets through modernized veterinary technology. We are looking for a Customer Support Associate to provide exceptional customer service to our clients.
Requirements
- Prior customer service experience (any industry)
- Proficient in conflict resolution, with the ability to sympathize and empathize with customers
- Experience in troubleshooting technical issues
- Outstanding capacity to navigate and resolve intricate issues
- SaaS/veterinary industry experience strongly preferred
Benefits
- Comprehensive medical, dental, vision, pet insurance, and software subscription (e.g., ChatGPT) benefits
- Stipend for work from home equipment
- 15 days accrued PTO, 5 day sick leave
