Medical Biller Team Lead/SME (Healthcare Account) - Hybrid

Lead a team of Customer Service Professionals and respond to clients on any process related queries while working with a boutique consulting and management services organization.

Requirements

• Lead a team of Customer Service Professionals
• Respond to clients on any process related queries
• Monitor and manage workflow or daily targets
• Track and maintain metrics for attendance, productivity, etc.
• Develop processes to improve productivity and quality of the team
• Participate in new pilots projects and work towards proper transition of knowledge to team
• Work with managers to resolve personnel problems or conflicts
• Identify trends within the portfolio to aid collections and improve productivity

Benefits

• Company events
• Health insurance
• Opportunities for promotion