Team Lead BPO Healthcare

Neolytix is a boutique consulting and management services organization serving small and medium-sized healthcare providers. The Team Lead position involves leading a team of Customer Service Professionals, responding to client queries, managing workflows, and identifying improvement opportunities. They prioritize a no-nonsense approach and excellent client relationships.

Requirements

• Lead a team of Customer Service Professionals.
• Respond to clients on any process related queries.
• Monitor and maintain metrics related to attendance and productivity.
• Participate in new pilot projects.
• Resolve personnel problems in the team.

Benefits

• Company events
• Health insurance