Digital Incentives Customer Success Specialist

The Digital Incentives Customer Success Specialist supports digital incentives programs for complex and high-volume CPG and Retail marketers.

Requirements

• Manage multiple digital incentive offer launches in partnership with Customer Success Managers.
• Manage internal steps for digital incentive campaigns.
• Ensure and maintain overall digital incentive quality.
• Verification of all digital launches and notification to the required parties.
• Manage high-level reporting and formatting of Google Sheets files for data uploads for various account-related needs.
• Understand and manage account nuances that affect set-up for seamless execution.
• Identify opportunities, create & implement productivity and quality process improvement plans.
• Non-U.S. must be willing to work in evening and overnight shifts.