Customer Onboarding Manager
NetVendorAustin, Texas, United States
Posted November 21, 2025
Full Time
About the Company
NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations.
Job Description
NetVendor is seeking a Customer Onboarding Manager to lead new customer implementations and ensure successful launches. The role requires experience in customer onboarding, implementation management, or customer success in a B2B SaaS environment.
Requirements
- 5+ years of experience in customer onboarding, implementation management, or customer success in a B2B SaaS environment
- Proven ability to lead customer-facing implementations with measurable outcomes
- Exceptional project management and communication skills
- Strong executive presence and comfort facilitating kickoff meetings and client updates
- Experience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs
- Data-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results
- Organized, empathetic, and energized by helping customers achieve success and realize revenue quickly
Benefits
- Medical, dental, and vision insurance
- Health Savings Account
- Long- and short-term disability insurance
- Free basic life insurance
- Generous paid time off policy
- Paid holidays: 7 per year + 1 floating holiday
- Maternity Leave
- 401(k) with company match
- Employee Assistance Program