AWS Technical Architect

We are seeking an AWS Technical Architect to join our team at NeuraFlash, part of Accenture. As a Technical Architect, you will work with customers to build and launch Amazon Connect solutions, conduct technology assessments, and facilitate business process reviews. You will also educate customers on the value proposition of AWS and participate in deep architectural discussions. The ideal candidate will have customer-facing contact center experience, experience building integrations across WFM, CRM, and contact center solutions, and strong communication and presentation skills.

Requirements

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#,.NET, Node.js)
• API integration experience
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding and documenting the infrastructure requirements and specifications
• Knowledge of automation tools and frameworks for building, testing, and deploying software
• Contact Center architecture knowledge
• Experience in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Travel opportunities (up to 25%)