Support Engineer Level 2

Join New Era Technology as a Support Engineer Level 2 and be part of a team-oriented culture that prioritizes personal and professional development. Enjoy a supportive, growth-oriented environment and make an impact in the IT industry.

Requirements

• Must be a NZ Citizen or hold Permanent Residency
• Must have a NZ Driver's License (Full or Restricted)
• Degree in IT or related field, or equivalent hands-on experience
• Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.
• Strong knowledge of hardware, OS, and virtualization technologies
• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
• Solid understanding of networking (TCP/IP), cloud platforms, and IT security
• Experience managing networks and firewall configurations
• Excellent troubleshooting, documentation, and communication skills
• Client-focused, analytical, and able to manage multiple priorities
• Self-driven with a proactive approach to learning and problem-solving

Benefits

• A friendly team environment with a strong technical support network
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited. Three free sessions per year
• Cost price on products from our suppliers
• Referral Bonus Initiative
• School holiday – Projects and Training opportunities