Default Escalations Specialist II
Newrez LLCHouston, Texas, United States
Posted March 29, 2023
Full Time
About the Company
Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies.
Job Description
The Default Escalations Specialist is responsible for supporting the Loss Mitigation division by investigating and responding to consumer complaints, resolving issues, and improving the overall customer experience.
Requirements
- Superior Customer Service and verbal/phone communication skills
- Well-rounded knowledge of Mortgage, Consumer finance and loss mitigation
- Intermediate knowledge of MS Word, MS Excel, Outlook, and MS Access
- Familiarity with ILS systems
- Excellent work ethic, high productivity, and acute attention to detail
Benefits
- 15 Paid Time Off (PTO) days and 18 after 1st anniversary
- 9 Paid Holidays
- Employee Engagement Activities
- Medical (including Health Savings Account & Flexible Savings Account)
- Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
- Performance-based Incentives
- Pet Insurance
- Advancement Opportunities